We transform the performance of the IT function from the inside–out.

Information Technology Transformation

Business and IT leaders know that information technology has and will continue to play an important role in the way products and services are developed, delivered and used by their customers. The shift from analog to digital channels as consumers purchase and use information-enabled products and services is a prime example of this trend. Many companies and their IT organizations struggle to stay abreast of the continuous evolutions in technology. These companies are often encumbered the many demands placed on today’s IT organization and can fall behind their competitors as they seek new ways to remain relevant to their customers. However, this is not a fait accompli. IT organizations can become more agile, more effective and more relevant.

IT Operating Model

The idea that a centralized IT organization is the best model for delivering technology–enabled products and services has outlived its usefulness. It's time for a change.

IT Leaders

Great leaders are always in high demand, but supply is limited. Yet strong leadership is required to initiate and execute an IT transformation.

IT Innovation

Insights come from changing your perspective. Innovation comes from turning these insights into action.

Improve the IT Operating Model

The current pace of change dictates that information technology be ubiquitous, with certain IT functions integrated into the daily operation of business lines and support functions. That’s a model coming into its prime.

Centralized IT organizational models might be efficient, but by their very nature are not agile. These models tend to create insular IT organizations that are more focused on process discipline and controls and less on business performance. However, decentralized IT organizations are not without their flaws either. They tend to move at the speed of business, which is good but are frequently plagued with excessive spending, incompatible technologies and security vulnerabilities that put the organization and its customers at risk.

While these IT organizational challenges have existed for some time, the emergence of cloud-based applications and infrastructure has exacerbated the chasm between the business’ need for speed and IT’s need for oversight and control. As a result, predictable behaviors ensue – the business believes it can purchase and integrate cloud-based solutions without IT’s involvement, and IT feels it will be left to pick up the pieces when the technology fails to work properly. A new IT operating model that balances the interests of all parties is needed.

Cimphoni can work with your business and IT leaders to develop and deploy a new IT operating model, one that meets the specific needs of your business and avoids the chaos that can ensue from poor IT governance.

Benefits of a New IT Operating Model
  • Business control over the scope and timing of IT investments within their business line
  • Support for a “fail fast and learn” culture – an appropriate balance of risk vs. reward
  • An agile IT function capable of quickly responding to new business opportunities
  • Technology solutions that successfully interoperate across the enterprise
  • A governance model that ensures a reliable, efficient and secure computing environment
_Roles

Build Stronger IT Leaders

It is rare that IT leaders have an understanding of business and the role information technology can play in creating a competitive advantage. Developing strong IT leaders is possible, but it takes focus, commitment and sometimes outside help.

Benefits of Building Stronger IT Leaders
  • Improved business value realized from IT investments
  • An IT strategy that is relevant to the business and achievable
  • Delivery of successful IT-enabled business outcomes
  • Improved ability to attract, recruit and retain top IT talent
  • An IT culture that delivers high levels of employee engagement
Competency-Chart
The role of the Chief Information Officer will change significantly over the next decade. Several factors will drive this change, specifically:
  • “Anything-as-a-Service” will continue to provide opportunities for companies to find alternative ways of provisioning IT solutions and services
  • The need for speed will lead to more ubiquitous computing models (e.g., IT distributed throughout the enterprise)
  • Unstoppable demographic trends (e.g., retirement of 76 million Baby Boomers) that will make it more difficult to find qualified and experienced IT talent

As CIOs provision more and more elements of their IT computing environments in the cloud, they eliminate the burden of directly managing infrastructure. This has freed up CIOs to focus more on the business and a little less on the technology. It doesn’t mean that CIOs can forgo all understanding of the information technology domain. It’s just a matter of degree relative to the breadth and depth of technical skills that CIOs will be required to master. In fact, successful CIOs will move to the right on the “competency arc” in order to increase the value they deliver to the organization. CIOs that fail to expand their role from technologists to business leaders will become less and less relevant.

Implement Innovative Technologies

The best way to approach technology innovation is not to start with technology, but with the human condition. Technology that fails to make our lives richer, simpler and more fulfulling seldom survives its first birthday. The best innovations start and end with people.

Staying abreast of IT trends can be a daunting challenge for all but the most avid technophiles. When combined with the challenges of managing an IT organization, many CIOs struggle to find the time to assess emerging technologies for business relevance, much less the time to evaluate and pilot new technologies within their companies. Gartner, Forrester and other research organizations can provide high-level assessments of emerging technologies, but these are generic and often carry a degree of vendor hype.

The recourse for many CIOs is to put their trust in technology vendors knowing that they have a vested interest in promoting their own products. These vendors will proclaim the benefits, but seldom mention the difficulties in using or supporting their technology products and services. Instead, CIOs often rely on their peers and other trusted partners. The challenge with this approach is that most CIO peer groups are in different industries, for obvious competitive reasons, and their experiences may not always cross over.

Cimphoni’s consultants have worked in numerous industries as CIOs and CTOs and often implemented the specific technology that you are considering. Our consultants take the time to drill down into your specific business and IT strategy to understand your goals, challenges and opportunities. We then collaborate with senior business and IT leaders to identify, configure and deploy emerging technologies that are relevant to your particular business environment based on our practical experience.

Benefits of Implementing Innovating Technologies
  • Realization of a higher market premium for products and services
  • Reinforced brand promise – product innovation, customer service, operating excellence
  • A culture that embraces experimentation – failing fast, learning, improving
  • Robust business processes that can “sense and respond” to marketplace signals
Innovation-Cycle

Want to Crush The Competition?

In the 21st century, technology underlies almost everything a business does from the manufacturing floor to the sales floor and across the supply chain. Some days, this feels like an opportunity and other days, it’s an obstacle. Cimphoni Solutions is all about seeing the opportunities for game-changing innovations that will propel your business miles beyond your competition. Isn’t it time to figure out a strategy to harness the power of technology and leave your competition in the dust?