Successful Customer Experience (CX) depends on customer empowerment. Poor customer service already costs companies more than $62 billion each year, which is why a recent survey found that CX improvement is now the #1 priority for 72% of businesses. By 2020, the experience a customer has with your brand will be a more important purchasing differentiator than price or the product itself. Are you ready?
Cimphoni understands the underlying components of a successful CX, and we leverage our expertise to align your people, processes and technology to meet customers’ expectations. We can help you empower your customers to engage with you on their own terms through their preferred channels. We’ll also help you leverage the latest technology to remain one step ahead of your customers’ expectations and a giant leap ahead of the competition – driving customer loyalty and increased revenue.
Companies that are considered Customer Experience leaders outperform the S&P by 35 points. We can help you optimize your CX design, empowering your customers throughout every touchpoint and interaction, resulting in improved satisfaction and loyalty. Let’s get started.